Pricing
Transparent monthly fees. Simple per-order rate. No surprises.
Pick the plan that fits your conversation volume. Every plan ships every feature. Enterprise is a separate conversation - talk to us.
Starter
Get to first conversation
£249 / month
+ 1.4% per agent-led order, capped at £20
- 1 storefront, 1 voice line
- Up to 3 000 agent conversations / month
- Standard refusal & escalation library
- Standard returns risk model
- Email support, 1 business day
Growth
Scale conversations & channels
£749 / month
+ 1.0% per agent-led order, capped at £30
- 3 storefronts, 3 voice lines
- Up to 25 000 agent conversations / month
- Custom refusal & escalation rules
- Per-SKU returns risk tuning
- MCP endpoint for agent buyers
- Slack support, 4-hour response
Scale
Multi-brand & voice-first
£2 250 / month
+ 0.7% per agent-led order, capped at £50
- 10 storefronts, 10 voice lines
- Up to 150 000 agent conversations / month
- Per-tenant agent customisation
- Per-merchant encryption keys
- Priority MCP endpoint
- Dedicated success manager
Enterprise
Talk to us
Custom
Volume rate, custom SLA, single-tenant deployment.
- Unlimited storefronts & voice lines
- Single-tenant database & key custody
- Dedicated agent training
- SOC2 & ISO 27001 evidence pack
- 99.9% SLA
- Named on-call engineer
Phase-1 indicative pricing. Final pricing is set when your tenant is provisioned. No commitment during the 14-day free trial.
Compare plans
What you get on each plan.
Every plan includes every CommercePulse capability. Plans differ in scale, support and key custody.
| Capability | Starter | Growth Most chosen | Scale | Enterprise |
|---|---|---|---|---|
| AI Concierge (web & voice) | Included | Included | Included | Included |
| Smart pricing & negotiation | Included | Included | Included | Included |
| Configure-by-chat | Included | Included | Included | Included |
| Returns risk engine | Standard | Per-SKU tuning | Per-SKU tuning | Custom model |
| MCP agent buyers | - | Included | Priority | Priority |
| Per-merchant encryption keys | Shared | Shared | Per-merchant | Customer-managed |
| Storefronts | 1 | 3 | 10 | Unlimited |
| Conversations / month | 3 000 | 25 000 | 150 000 | Custom |
| Support | Email · 1 business day | Slack · 4 hr | Success manager | Named on-call |
| SLA | - | 99.5% | 99.7% | 99.9% |
FAQ
Pricing questions, answered honestly.
How is "agent-led order" defined?
An order whose path to checkout was driven by the Concierge or any other agent - including configure-by-chat sessions, voice calls and MCP buyer interactions. Direct add-to-cart on your storefront isn't an agent-led order.
What counts as a "conversation"?
One contiguous session with the same buyer across web/voice/MCP, capped at a 60-minute idle timeout. We count attempts, not just completed sales.
Is there a setup fee?
No. We help you connect your store, train your agents and go live, included. Enterprise customers may opt for a paid migration sprint if they want one.
Can I cancel during the trial?
Yes. The 14-day trial requires no card. If you don't go live, we delete your merchant account and tenant data on request.
Do you charge for failed conversations?
No. The per-order rate only applies to actually-fulfilled orders. The monthly fee covers all conversation volume up to the plan cap.
What if I exceed my plan cap?
We'll flag the overage in your cockpit and suggest the next plan. No silent degradation; no surprise invoice.
Still deciding?
Start the free trial. We'll help you figure out which plan fits during the connect-your-store call.