Terms of service

Last updated: 4 May 2026.

1. About these terms

These Terms of Service (Terms) apply to your use of commercepulse.io, related websites, and the CommercePulse software platform and services (together, Services).

The Services are provided by Interlink Digital Group Limited (we, us, our), a company registered in the United Kingdom. By accessing or using the Services, you agree to these Terms. If you use the Services for a business, you confirm that you have authority to bind that business.

If you have a signed order form, statement of work, or master services agreement with us, that agreement governs to the extent of any conflict with these website Terms.

2. Eligibility and account responsibility

You must be at least 18 years old and legally able to enter contracts. You must provide accurate account information and keep credentials secure. You are responsible for activity under your account, including by team members and delegated agents.

You must promptly notify us of unauthorised access or security incidents affecting your account or integration keys.

3. Service scope and changes

CommercePulse provides commerce tooling including conversational storefront features, order and catalogue workflows, merchant interfaces, analytics, integrations, and configurable AI capabilities. Features may vary by plan and may evolve over time.

We may update, improve, or discontinue features where reasonably necessary, including for security, legal, performance, supplier, or infrastructure reasons. Where a material reduction affects a paid plan, we will provide reasonable notice where practicable.

4. Merchant obligations for global storefront operations

You are responsible for your storefront content, product claims, pricing displayed to buyers, shipping promises, tax settings, refund policies, and local compliance in each market where you sell. This includes consumer, distance-selling, advertising, product safety, sanctions, export, and import requirements that apply to your goods and regions.

You must maintain legally required notices and obtain any consents needed for marketing or messaging you control. You remain merchant of record unless a separate written agreement states otherwise.

5. Acceptable use

You must not misuse the Services. You must not:

• breach any law, regulation, or third-party rights;
• upload malicious code, attempt unauthorised access, or interfere with system integrity;
• use the Services to distribute unlawful, abusive, fraudulent, or infringing content;
• reverse engineer, scrape, or copy the Services beyond rights expressly permitted by law;
• use outputs from AI features as the sole basis for regulated, high-risk, or safety-critical decisions without human review.

6. Integrations and third-party services

The Services can connect to third-party platforms and providers (for example payment, analytics, communications, hosting, and model providers). Your use of third-party services is governed by their terms and policies. We are not responsible for third-party products, downtime, policy changes, or data handling outside our control.

7. Fees, invoicing, and taxes

Paid plans and usage charges are described in your order form, checkout, or pricing page. Unless stated otherwise, fees are exclusive of taxes, duties, and levies. You are responsible for applicable taxes other than taxes based on our net income.

Fees are due according to the billing cycle shown at purchase. Late payments may result in suspension after notice. Disputed invoices must be raised promptly with reasonable detail.

Except where mandatory law requires otherwise, fees paid are non-refundable. You are responsible for determining and remitting taxes, duties, and similar charges that apply to your sales to buyers in each jurisdiction where your storefront operates.

8. Intellectual property and licence

We and our licensors retain all rights in the Services, software, documentation, and branding. Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable right to access and use the Services for your internal business operations.

You retain rights in content and data you submit to the Services. You grant us a worldwide, non-exclusive licence to host, process, transmit, and display that content solely to provide, secure, improve, and support the Services in line with our Privacy Policy.

9. Data protection and confidentiality

We process personal data as described in our Privacy Policy. Where required by law, a separate data processing addendum (DPA) applies to controller-processor activities and is incorporated by reference into your commercial agreement with us.

Each party must keep confidential information secure and use it only to perform rights and obligations under these Terms, except where disclosure is required by law or regulator.

10. AI-assisted features

Some Services use probabilistic systems and may generate incomplete or inaccurate output. You are responsible for human review before relying on generated recommendations, content, classifications, or commercial actions. You must not represent generated output as guaranteed, legal, or professional advice.

11. Service availability and support

We aim to provide reliable service but do not guarantee uninterrupted or error-free availability. Maintenance, security events, and third-party failures can affect uptime. Planned maintenance is scheduled to minimise disruption where reasonably possible.

12. Suspension and termination

We may suspend or restrict access immediately where necessary for security, legal compliance, non-payment, or serious breach. We will provide notice where lawful and practicable.

Either party may terminate for material breach not remedied within a reasonable cure period after notice, or as otherwise stated in an order form. On termination, rights to use the Services end and outstanding fees remain payable.

13. Warranties and disclaimers

The Services are provided on an as-available basis. To the fullest extent permitted by law, we disclaim implied warranties including merchantability, fitness for a particular purpose, and non-infringement. Nothing in these Terms limits rights that cannot be excluded under applicable law.

14. Liability limits

Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any liability that cannot lawfully be limited.

Subject to the paragraph above, we are not liable for indirect, consequential, special, exemplary, or punitive losses, or for loss of profits, revenue, goodwill, or data. Our total aggregate liability arising out of or in connection with the Services and these Terms is limited to the fees paid by you for the affected Services in the 12 months before the event giving rise to the claim.

15. Indemnity

You agree to indemnify and hold us harmless against third-party claims, losses, and costs arising from your content, your products, your use of the Services in breach of these Terms, or your breach of applicable law.

16. Governing law and jurisdiction

These Terms and any non-contractual obligations are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, except that we may seek injunctive relief in any competent jurisdiction to protect our confidential information or intellectual property.

17. Changes to these terms

We may update these Terms from time to time. If we make material changes, we will post the updated version and update the last-updated date. Continued use of the Services after the effective date means you accept the revised Terms.

18. Contact

For legal notices or questions about these Terms, use our contact page at /contact and mark your message "Legal - Terms", or email privacy@commercepulse.io for data-protection matters.